Refund policy

This is a CCKRMAC refund policy draft. The confirmed order and applicable law control the final result.

Before delivery, an undelivered service may be refunded. During a device or network interruption, repair, replacement or verified service-time extension is the default remedy.

Account restrictions must be separated into third-party decisions, provider failures and user rule violations. Coverage, evidence, replacement limits and stop-time rules must be stated in the confirmed order.